Terms and Conditions

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PURCHASING

CUSTOMERS MUST HAVE FED TAX ID # OR EIN.

BACKORDERS

OUR INVENTORY MOVES QUICKLY, AND OCCASIONALLY WE ARE OUT OF STOCK. IT IS OUR POLICY NOT TO BACKORDER MERCHANDISE. JUST REORDER WHEN YOU PLACE YOUR NEXT ORDER. 

SHIPPING

MOST ORDERS WILL BE SHIPPED BY UPS GROUND UNLESS OTHERWISE SPECIFIED. SHIPPING TIMES WILL VARY THROUGHOUT THE YEAR DURING THE HOLIDAYS; PLEASE ACCOUNT FOR LONGER SHIP TIMES. 

DELIVERIES

SOMEONE MUST BE AT THE ADDRESS TO ACCEPT YOUR PACKAGE. IF AN ORDER IS REFUSED, OR NO ONE IS THERE TO ACCEPT IT, YOU WILL BE CHARGED FOR SHIPPING AND A 25% RESTOCKING FEE. NO FURTHER ORDERS WILL BE SHIPPED UNTIL YOUR BILL IS CLEARED UP.

RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE.

OPENED AND USED PRODUCTS ARE NOT RETURNABLE. ALL ITEMS MUST BE IN ORIGINAL AND RESELLABLE CONDITION. ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF INVOICE. RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. PLEASE CALL FOR A RETURN AUTHORIZATION NUMBER, WHICH MUST BE WRITTEN ON THE OUTSIDE OF THE RETURNED BOX.

DAMAGES: MUST BE REPORTED WITHIN 48 HOURS OF RECEIPT.

IN THE UNLIKELY EVENT THAT YOU SHOULD RECEIVE A PACKAGE THAT HAS BEEN OPENED OR DAMAGED, MAKE SURE THE DRIVER NOTES THIS FACT ON HIS DELIVERY SHEET. THEN IMMEDIATELY CONTACT UPS SO THAT THEY CAN INSPECT THE SHIPMENT. IF THE DRIVER DOES NOT NOTE THIS, THEN YOU ACCEPTED THE BOX IN GOOD CONDITION, AND NOTHING CAN BE DONE ABOUT DAMAGES OR SHORTAGES.

CONCEALED DAMAGE:

IF THERE IS DAMAGED MERCHANDISE WHEN YOU UNPACK YOUR ORDER, FOLLOW THESE INSTRUCTIONS CAREFULLY:

1) SAVE THE ORIGINAL CARTON AND ALL PACKING MATERIAL. 

2) CALL UPS (OR OTHER CARRIERS) AND INFORM THEM OF YOUR DAMAGED SHIPMENT. THEY WILL SEND AN INSPECTOR TO INSPECT YOUR PACKAGE.

3) CALL US, AND WE WILL START PROCESSING YOUR CLAIM.

WE CAN NOT REPLACE DAMAGED MERCHANDISE IF A CLAIM HAS NOT BEEN PLACED WITH UPS OR ANOTHER CARRIER.